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Michael Sell aka the Services Fanatic! |
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IMAGINE: Your brand strategy is driving both the creation and the retention of internal as well as external customers. You can easily peg the cost of gaining new customers, right? After all, it's part of your business and brand plan. Is you company as focused on customer retention and loyalty? It can cost much less, and pay bigger rewards in the long run. Peter Drucker, who's books adorn my bookshelf, said it best. The absolute purpose of your business, or any business, is to “Create Customers and Retain them.” I live for this challenge, do you?
I provide Leadership to services based business - focused on the issues at hand and driving results by developing the connection between products, services, customers, employees and stakeholders. Earning a few gray hair's through years of management experience, I have a mastery for developing strategic plans, communicating corporate vision and empowering staff to realize business objectives.
WOW! How My Top Strengths Drive Results -For YOUR Company? For YOUR Customers?
I love working closely with the customer and I am driven by their loyalty and satisfaction. Connectedness: People strong in the Connectedness theme have faith in the links between all things. I have a strong belief in the links between customer satisfaction, the products the consumer invests in, and the quality of services provided them.
I am a recognized visionary, change agent and "outside the box" thinker. Strategic : People strong in the Strategic theme create alternative ways to proceed. Faced with any given scenario, they can quickly spot the relevant patterns and issues. When combined with my depth of experience in the business sector, I come prepared to create results quickly and efficiently.
My track record of achievements will provide the confidence you require to make the right hiring decision. Focus: People strong in the Focus theme can take a direction, follow through, and make the corrections necessary to stay on track. They prioritize, then act. It's about getting results.
Winning awards for Situational Leadership and Team Building, I come equipped with a "Gung Ho" attitude. Command: People strong in the Command theme have presence. They can take control of a situation and make decisions.
I command two very strong attributes, Understanding the Past and Discovering the Future. Analytical: People strong in the Analytical theme search for reasons and causes. They have the ability to think about all the factors that might affect a situation.
| ©2005 Last Update 8-27-2007 |